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What is your manufacturer's warranty?
etnies set the standard for footwear in the action sports industry by creating
and manufacturing shoes that are innovative in design, function and durability.
Many of our shoes feature a high abrasion rubber outsole, reinforced stitching,
multi-layered fabric in key areas, heavy padding, footbeds with removable arch
supports and more. Our shoes are designed and tested by the top skateboarders
in the world.
We are dedicated to providing you with shoes that aren't just stylish, but are
also able to tolerate the abuses of skateboarding better than other shoes.
However, griptape is very abusive, and when you are trying to learn tricks, you
will inevitably wear out certain spots on your shoes. Even though etnies shoes
are designed for skateboarding, this type of wear is not considered a
manufacturer's defect, and is therefore not covered under the manufacturer's
warranty.
etnies will gladly replace any shoes that are defective in construction for a
period of 30 days from the date of purchase. Shoes with defects not associated
with normal wear and tear should be returned to the place of purchase
accompanied by your sales receipt.
How can I contact etnies Online Store Customer
Service?
You can e-mail Customer Service at customerservice@store.etnies.com
24 hours a day, seven (7) days a week. You can also call Customer
Service at 1-877-4ETNIES (1-877-438-6437) between the hours of 9:00
a.m. and 5:00 p.m. PT, Monday through Friday, excluding holidays.
Our holidays are New Year's Day, Memorial Day, Labor Day, Thanksgiving
and the day after Thanksgiving, Christmas Eve and Christmas.
How can I become a dealer for
your product?
Please send an email to email@etnies.com
and a representative will contact you.
Is there a restriction on the
number of items I can purchase at one time?
There are no quantity restrictions at this time.
Can I have free stickers?
Sorry, free stickers are not available at this time.
Do you have any free stuff for me?
Signing up for a My Account is free and provides you access to the latest
previews and happenings. You will also be one of the first to hear about free
giveaways and contests.
Do you sell gift certificates?
Yes, just select and purchase one of our Gift Cards.
What is etnies' corporate address
and phone number?
etnies' corporate address is:
etnies
25422 Trabuco Rd., Suite 105 #235
Lake Forest, CA 92609
Tel: 949-460-2020
How can I get an etnies catalog?
For an etnies sticker pack and consumer catalog, please send $2.00 (U.S.
currency only) for shipping and handing to:
etnies
Attn: Catalog Man
25422 Trabuco Rd., Suite 105 #235
Lake Forest, CA 92609
We are able to send stickers and catalogs to addresses in the United States and
Canada ONLY. (In the future, we will be able to send stickers and catalogs
internationally.)
Note: You cannot order products directly from etnies through this catalog;
however, the catalog lists the entire etnies product line, so you can take it
to your local etnies dealer and ask them to order products they may not already
offer. (You can also leave it conspicuously around the house so your parents
will know you need some new etnies gear!)
Are skatepark waivers available
online?
Sorry, skatepark waivers can only be picked up at the park.
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