| When will my order leave your
distribution center?
Provided we have no issues with processing your payment and have
the merchandise you ordered in stock, your order will ship within
two (2) business days.
What should I do if I did not
receive my order confirmation?
If you provide a valid e-mail address when you order, you will receive
an e-mail to confirm that your order has been accepted, as well
as an e-mail to confirm that your order has been shipped. Please
make sure that these e-mails have not been automatically routed
to your Junk Mail folder.
If you still cannot find the e-mail in your inbox or Junk Mail
folder, log on to My Account
to view the status of your order and click on Edit Profile to ensure
we have your correct e-mail address.
I placed an order and just realized
that I entered my e-mail address incorrectly. Will I receive my
order confirmation e-mail?
The order confirmation e-mail is automatically generated, so etnies
will not be able to resend it; however, if you log on to My Account,
you can view your order status as well as click on Edit Profile
to update your e-mail address.
How long will
it take to receive my order?
One of the advantages of ordering from the etnies Online Store is
the etnies 5-Day Delivery Time Guarantee:
(Does
Not Apply To Custom Shoes) We guarantee
you will have your merchandise within five (5) business days from
the date you placed your order, or shipping is free. PLEASE NOTE,
this guarantee does not apply to Ground Shipping. It only applies
to our Standard 3 Day Select and Overnight services.
When you place an order from the etnies Online Store, we will process
your order within 24 business hours. Usually, orders received by
noon will be shipped that day. You will receive an e-mail with a
shipment tracking number and an estimated date of arrival based
on the shipping option you choose. The tracking number will allow
you to check the exact status of your order 24 hours a day, seven
(7) days a week via the etnies Online Store. You may also call Customer
Service at 1-877-4ETNIES (1-877-438-6437) between the hours of 9:00
a.m. and 5:00 p.m. PT, Monday through Friday, excluding holidays.
Our holidays are New Year’s Day, Memorial Day, Labor Day,
Thanksgiving and the day after Thanksgiving, Christmas Eve and Christmas.
Additionally, you can e-mail Customer Service at customerservice@store.etnies.com
24 hours a day, seven (7) days a week.
How can I check
the status of my order?
When you placed the order, you received a confirmation e-mail with
the tracking number and carrier. Click on the link to Track
and you will receive detailed information on the status of your
shipment.
What should I
do if I placed an order but did not receive an e-mail confirmation?
If your e-mail service is a free service such as Hotmail or MSN,
please be sure to check your Junk Mail folder to ensure the e-mail
did not go to that folder. If it did, be sure to select etnies as
a valid e-mail address so future e-mails from etnies will go directly
to your inbox. If you still cannot find your order confirmation,
you can log on to My Account to view all of your orders in the Order
History.
Do you ship internationally?
Sorry, at this time we only ship to the 50 United States.
Do you ship to
APO/FPO address?
Sorry, at this time we do not ship to APO/FPO addresses.
On what days do
you ship items?
For all Web orders, regardless of shipping method, we ship out on
business days only, Monday through Friday, excluding holidays. Our
holidays are New Year’s Day, Memorial Day, Labor Day, Thanksgiving
and the day after Thanksgiving, Christmas Eve and Christmas.
Do you offer Saturday
deliveries?
Yes, we offer Saturday delivery to residential addresses on Ground
Shipping only.
Do you offer Sunday
deliveries?
No, deliveries are not available on Sundays.
Does etnies ship
to PO Boxes?
No, we do not ship to PO Boxes at this time.
Do you offer Will
Call for Web orders?
No, we do not offer Will Call for Web orders.
How do you ship
orders?
We use FedEx to ship most all of our orders.
For 2-3 Day Select, delivery is Guaranteed within 5 Business
days after order placement or Shipping is FREE!
(Does Not Apply To Custom Shoes)
* Orders completed Monday through Friday before 10 A.M.
Pacific time ship the same day. |
To see costs for shipping click here to view
the Shipping Options
|
Can I change or
cancel an order that has not yet shipped?
We are not able to cancel your order, even if it has not yet shipped.
Once you place your order, it begins to go through our automated
system to provide you the fastest method for receiving your order.
We apologize for any inconvenience, and hope that in the majority
of cases our fast processing time works to your advantage. If you
have questions about your order, please call Customer Service at
1-877-4ETNIES (1-877-438-6437) between the hours of 9:00 a.m. and
5:00 p.m. PT, Monday through Friday, excluding holidays. Our holidays
are New Year’s Day, Memorial Day, Labor Day, Thanksgiving
and the day after Thanksgiving, Christmas Eve and Christmas. You
can also e-mail Customer Service at customerservice@store.etnies.com
24 hours a day, seven (7) days a week.
I placed two separate
orders. Can they ship together?
In order to get the order sent to you as soon as possible, we process
orders quickly through our system. As such, we are unable to adjust
the shipping or packaging once you place an order.
Why am I not able
to see my tracking information on FedEx.com?
Once your item is in FedEx’s system, you are able to track
it via FedEx.com. If you are having difficulty tracking your item
through FedEx.com, please make sure you have the correct tracking
number.
What should I
do if I have a problem with an order I placed?
If you have any questions, please feel free to contact Customer
Service by phone at 1-877-4ETNIES (1-877-438-6437) between the hours
of 9:00 a.m. and 5:00 p.m. PT, Monday through Friday, excluding
holidays. Our holidays are New Year’s Day, Memorial Day, Labor
Day, Thanksgiving and the day after Thanksgiving, Christmas Eve
and Christmas. You may also email Customer Service at customerservice@store.etnies.com
24 hours a day, seven (7) days a week.
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