| •RETURNS
& EXCHANGES |
| Can
I return or exchange my etnies Custom Shoe?
We start building your Custom shoes immediately, therefore
no cancellations, modifications or returns to your order are possible.
What if I'm not
pleased with my personalized shoe?
We have made every effort to display the colors of our products
as accurately as possible. However, actual colors that you see may
depend on your monitor. We cannot authorize returns for color variances.
What happens if
there's a manufacturer’s defect with my Custom Shoes?
Our custom shoes go through a quality control process before leaving
the factory. However, if your product has a manufacturer’s
defect, we will gladly refund unworn merchandise that is in it’s
original packaging in good condition within 15 days from the date
you received it. Please allow 4-6 weeks for your return to be received,
processed and the credit to appear on your credit card statement.
For all returns and return inquiries, you must contact us via email
at: etnieswebstore@soletechnology.com,
BEFORE you return the shoes so that we may offer you the best customer
service for your particular situation.
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